COVID-19 Guidelines for Hoodoo Guests

As all of us navigate both the vagaries of the COVID-19 environment and Oregon’s approach to it, here are details of Hoodoo’s current 2020-21 season operational plan. This plan is subject to change based on evolving guidance from the state of Oregon and Linn County, but we believe it’s a well-balanced approach for the continued safety and health of Hoodoo guests and employees.

As a family owned and locally operated business, Hoodoo is well positioned to adapt and change procedures quickly. We always want to do our absolute best to create a safe experience for Hoodoo guests and employees while making it as much fun for everyone as humanly possible.  Every ski resort in the country is doing its best to keep the slopes open this winter during the COVID-19 pandemic. Working together, we can get through this unprecedented time and still have a great time on the slopes.

 

Safety, Security & Your Responsibility

Our procedures and policies comply with current OHA guidance and regulations for the safety and well-being of our guests and employees. As part of our mission we seek to ensure the following:

  • Protect our employees, guests and vendors by asking that each cooperate with our policies for their mutual benefit and safety.
  • Face coverings are required in any shared space whether public or private when within 6 feet of another person. Face coverings are also required in the following situations: 
    • In a shared enclosed area both inside and outside, including lines for tickets, rentals, food and beverages
    • Outside when a distance of 6 feet or more cannot be maintained. 
    • Before entering all ski lift lines 
 

COVID-19 Policies/Guidelines

Access to the lodge is limited to employees only. 

 

Season Passes – In order to receive the best rate and direct access lift lines, we highly encourage you to purchase season passes in advance. Season pass pickup will be done through the outside ticket window.  

Lift tickets and AnyCards – All ticket sales, season pass sales, AnyCard redemptions and equipment rental purchases will be done outside at the ticket windows.  We highly recommend entering the ticket line dressed in all your gear, ready to access the lift lines.

Parking at Hoodoo this season will not change.  We do not anticipate reaching parking lot capacity, but on the rare occasion during peak days when parking has reached the gate, we will ask you to wait patiently in your vehicle until we find a parking spot for you. 

Lift Lines & Chairs– Face coverings are required on all chairlifts, specifically in the lift line, loading area and unloading area. Guests should stay with their travelling party and load as a group.  Lift attendants will not require guests to ride a chairlift with people they do not know. 

Face coverings are required in any shared space whether public or private when within 6 feet of another person. Face coverings are also required in the following situations: 

    • Inside the lodge at all times
    • In a shared enclosed area both inside and outside, including lines for tickets, rentals, food and beverages
    • Outside when a distance of 6 feet or more cannot be maintained. 
    • Before entering all ski lift lines 

As part of our COVID-19 policy, face coverings  are required in any shared space when within 6 feet of another person. Face coverings sorry, the cuff of your jacket, your hoodie pulled over your face or anything with holes or cutouts in the front are not acceptable are also required in the following situations:


1) In a shared enclosed area both inside and outside, including lines for tickets, rentals, food and beverages


2) Outside when a distance of 6 feet or more cannot be maintained


3) Before entering all ski lift lines

Anyone not covering their mouth and nose with a face covering during the aforementioned situations may be subject to the following:

1) A verbal warning by a staff member, who will also record your name and whether you have a season pass or a daily lift ticket. A note of the verbal warning will be kept at the front office. If you quickly cover your mouth and nose after being warned, you can continue on your way. If you refuse to cover your face and/or are hostile to employees or other guests after being warned, your season pass or lift ticket may be temporarily suspended without refund and you will be asked to leave Hoodoo immediately.

2) If a staff member notices you not wearing a face covering after your first warning, your season pass or lift ticket may be temporarily suspended or revoked without refund and you will be asked to leave Hoodoo immediately. You also may not be allowed to return to Hoodoo for two week or more, subject to the discretion of the general manager.

3) If your pass is suspended, you will be able to return to Hoodoo after meeting with the general manager and agreeing to comply with Hoodoo’s COVID-19 guidelines at all times. If your season pass or lift ticket is revoked due to hostile behavior toward staff or other guests, you may not be allowed to purchase season passes or lift tickets next season, subject to the discretion of the general manager.

Rental, Demo and Tuning Department: The rental department will be open with all our standard rental equipment. All rental equipment will be cleaned and sanitized prior to use.  Rental equipment transactions will be made outside at one of our ticket windows.  

Ski Rental Equipment – After paying for you rental, please proceed to the back patio breezeway to fill out rental equipment form  and to pick up your equipment.  After boot fitting, you will need wait for rental equipment to be delivered to you. Please dress accordingly.  No personal belongings will be allowed to be kept inside the lodge.  

Snowboard Rental Equipment – After paying for your rental, please proceed to the back patio breezeway to fill out rental equipment form.  Snowboard equipment rental will take place entirely outside.  Please dress accordingly.  No personal belongings will be allowed to be kept inside the lodge.

Food and Dining Spaces – We strongly suggest that you plan ahead and utilize your vehicle as your base camp while at Hoodoo.  The lodge will have NO space for inside dining. The restaurant menu will be limited to a grab-and-go selection of our most popular items, including burgers, hot dogs, pizza, chicken strips, fries, etc.  Guests will be able to purchase grab-and-go items from an outside window at the northwest corner of the main lodge.  

Hoodoo Lounge – We will be serving beverages out of the window with no consumption of alcohol inside the bar area itself.  You can also purchase beverages from the outside at one of our pop-up window stations on the main level when available. 

Physical Distancing – Stay at least 6 feet (about 2 arms lengths) from other people who are not from your household in both indoor and outdoor spaces.  If you are in a crowded space, try to keep 6 feet of space between yourself and others at all times. Please wear a mask. Masks are especially important in times when physical distancing is difficult. Pay attention to any physical guides, such as tape markings on floors or signs on walls, directing attendees to remain at least 6 feet apart from each other in lines or at other times. Allow other people 6 feet of space when you pass by them in both indoor and outdoor settings.

Hoodoo’s Ski & Ride School – The Ski & Ride School will comply with all federal, state and local COVID-19 guidelines. Furthermore, we have adopted the NSAA’s national guidelines at nsaa.org/skiwellbewell.  Classes will be limited with only six people per instructor. We have modified the first-time lesson sequence to focus on teaching students to get up unassisted. Instructors will do their best to limit close contact with all participants.

Reservations – The Ski and Ride School has implemented a new reservation system. We strongly encourage you to reserve your lesson at least 24 hours in advance. Please check-in at the Ski & Ride School window prior to your lesson time. Walk-up space may be available, but reservations are encouraged during weekends and holidays. If you book a lesson less than 24 hours before a lesson time, we cannot guarantee rental equipment will be immediately ready and you may need to wait longer to receive your gear. We have instructors who are fluent in Spanish, Portuguese and Russian, so please let us know if you need assistance.

Group Lessons – Group lessons will be limited to six participants, plus the instructor.  All guests will be required to load and unload lifts on their own, without assistance from an instructor.  Reservations are highly recommended as we expect long wait times for walk-up guests.

Private Lessons Reservations are highly recommended as we expect long wait times for walk-up guests.

Mountain Cubs –Due to COVID-19 restrictions, Mountain Cubs will be offered on a limited basis. Also, the lunch add-on option will not be available for either Mountain Cubs or Junior lessons this season.

Ski Rental Equipment with Lesson – If you reserved rental skis with your lesson, you will access equipment in the rental staging area next to Easy Rider chairlift. A boot fitter will be in the staging area to swap out sizes and appropriately adjust DIN settings on skis.

Snowboard Equipment with Lesson – If you reserved rental snowboards with your lesson, you will access equipment through the windows on the South side of the lodge (bowl side). 

Day Care will not be available until further notice.

Ski Patrol Procedures and Protocols – 

  • All caregivers, patients and visitors must hand sanitize and wear masks at all times. 
  • All caregivers, patients and visitors will be asked if COVID-19 symptoms exist. If symptoms exist, your temperature will be taken and advanced personal protective equipment will be used as needed.
  • Sick patients will be asked to go home and/or see a doctor. 
  • After adequate first aid care is given. patients will be asked to arrange rapid transportation out of the first aid room to maximize and enhance social distancing. 
  • Reduced number of family members in the first aid room to enhance social distance.
  • All surfaces and equipment will be sanitized before and after contact with all patients.
  • Caregivers will offer outside treatment as an option for minor injuries if first aid room is crowded. 
  • Patients will be asked to contact Hoodoo if they are diagnosed with COVID-19 to help with contract tracing.
All of our annual events are on hold right now. That may change as the season progresses.

We appreciate your patience and assistance during this time. We’ll get through this together and still have a great time!